Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information: your name, phone number, email address, and any information you provide when contacting us through WhatsApp, email, or forms on our site.
• Bank transaction information: the files (CSV, Excel, or spreadsheets) you upload to the Service, including transaction descriptions, amounts, dates, originators, and payees. We do not request or store full bank account numbers, online banking passwords, or financial credentials.
• Usage information: data about how you interact with our web platform and our WhatsApp service, including IP address, device and browser type, and activity logs.
• Cookies and similar technologies: on our web platform, we use cookies and similar technologies to operate the site and perform basic usage analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide the Service, including classifying and categorizing bank transactions using artificial intelligence.
• Generate the reports you request (for example, Profit & Loss, Balance Sheet, Cash Flow, or QuickBooks-compatible files).
• Communicate with you about the status of your request, provide support, and respond to your inquiries.
• Process payments in accordance with the Service's fees.
• Improve and maintain our platform and AI models.
• Comply with legal obligations and prevent fraud or misuse of the Service.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: companies that help us operate the Service, such as cloud hosting/infrastructure providers, the WhatsApp Business platform (operated by Meta Platforms, Inc.), and payment processors. These providers only have access to the information needed to perform their services and are contractually required to protect its confidentiality.
• Legal requirements: when necessary to comply with the law, a court order, or valid legal process, or to protect the rights, property, or safety of KONVVER, our users, or third parties.
• Corporate transactions: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the protections of this Policy.

4. Data Retention

We retain your personal information and bank transaction files for as long as necessary to provide the Service and comply with our legal, accounting, or reporting obligations. You may request deletion of your data at any time, subject to applicable legal exceptions (for example, financial record-keeping requirements).

5. Information Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or alteration, in line with industry standards for handling nonpublic financial information, including the principles of the Federal Trade Commission's (FTC) Safeguards Rule under the Gramm-Leach-Bliley Act, and the confidentiality obligations applicable to tax return information under 26 U.S.C. §7216. However, no system is 100% secure, and we cannot guarantee the absolute security of your information. In the event of a security breach affecting your personal information, we will notify you as required by applicable law, including Florida's data breach notification law (Fla. Stat. §501.171) and the equivalent laws of other states, as applicable.

6. Your Privacy Rights

Depending on your state of residence, you may have additional rights regarding your personal information, including, without limitation, those recognized under the California Consumer Privacy Act (CCPA), as amended by the CPRA, as well as the privacy laws of other states (for example, Virginia, Colorado, Connecticut, Utah, and others). These rights may include:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of the "sale" or "sharing" of personal information (KONVVER does not sell personal information).
• The right not to be discriminated against for exercising these rights.

To exercise any of these rights, you may contact us at info@konvver.com. We may request additional information to verify your identity before processing your request.

About our use of artificial intelligence: the categorization suggestions generated by our AI do not constitute a final automated decision and do not, by themselves, produce legal or similarly significant effects; they always require review and approval by a user or professional before being used.

7. Children's Privacy

The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us so we can delete it.

8. International Transfers

KONVVER operates primarily in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your home country.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page along with the corresponding "Last updated" date. We encourage you to review this page periodically.

10. Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

KONVVER
407 Lincoln Road, 10E, Miami Beach, FL 33139, United States
info@konvver.com · +1 (305) 432-0828